Return Policy
1. Allowed Return application
You have 45 days from the receipt of the headphones to inspect, test, and accept or reject the products. You can file a return claim when you determine:
(1) the product has been physically damaged during shipping or handling; or
(2) the product is not functioning properly due to an inherent defect or malfunction in the product.
You can file a return claim for the following reasons:
- Connectivity issue
- Control function break
- Sound quality
- Charging/power issues
- Headband break
- Right side failing
- Left side failing
- Transducer rattling
- Headset turns off by itself
- Microphone quality
- Control functions
Shokz's support team will review your claim and confirm whether it is approved for a return.
All products sold by Shokz come with a standard warranty of 2 years from the date of purchase by the end consumer. If you have offered a return or exchange beyond the standard 2-year warranty, Shokz will not be responsible for processing such returns.
2. Return Process
You are supposed to file with a return claim in pursuant with the following steps:
Log in to the Shokz B2B website > Navigate to the Support section > Select ‘RMA Request’ to initiate the return process
3. Return Shipping Cost
Once the return is approved, Shokz will issue a prepaid shipping label for retailers to return the items back to Shokz.
4. Contact Us
Please reach out to returns@shokz.com if you have any questions.
5. Provide the Supporting Document
When filing a return claim, please provide clear images showing the defective/damaged parts, S/N#, the purchase proof etc, so that we can process your application faster and more smoothly.
Up to 5 files in format of PDF/JPG/JPEG, sum of 15 MB in maximum.